Terms of Purchase

Prices & Shipping

All prices are shown including VAT. 

Free shipping apply on orders above €50 within EU. For orders below €50, a shipping fee will be added, shown in the check-out.

Countries we ship to

We ship to all countries within the EU and some countries outside of EU, like Norway and Åland. When ordering from outside of EU, please note that you will have to bear all customs charges when the order reaches your country. We have no control over these and advise you to contact your local customs office before ordering.

Order confirmation
After placing an order, you will receive an order confirmation to the e-mail address you have registered. If you do not receive it, please check you spam folder. The order confirmation shows your order number. Please save the e-mail and make sure to state the order number in all correspondence with us. The order confirmation is also your receipt for the purchase. 

Amendment of order

If you wish to make changes or cancel your order, please contact us asap on info@summervilleorganic.com and state you order number. You can cancel you order without charge until the order is processed. 
Orders are nomally sent within 1-2 business days. 

Card payments
You can pay with credit or debit card.

The card payments are handled by Klarna AB, securely and encrypted. There is no extra charge for card payments. 

Invoices via Klarna
Customers in Sweden and Norway can pay by invoice handled by Klarna. It is possible under the condition that the order is to be delivered to your registered address within these countries. The invoice is sent by e-mail to the e-mail address you register when ordering.
The term of the invoice is 14 days net.

Klarna 
If you have questions regarding your invoice, please contact Klarna on +46-(0)8 120 120 10. Please also read the terms and conditions from Klarna.

Klarna Account

With a Klarna account your purchase during a month is collected and paid on an invoice by the end of the month. Read more on Klarna.se.

GDPR

We follow the EU data protection regulation (GDPR). When you register and make your order, you agree that we store and use your personal information in our business in order to best fulfill our obligations to you. The personal data you provide will not be sold or exchanged with other companies or organizations or. Our only purpose of gathering and saving the data is to fulfil your order and provide you with service in regards to the order. We protect your data according to GDPR and you have the right to access the information and have it deleted if you wish.

Shipments
Free shipping within EU apply on orders over €50. For orders below €50 a shipping fee will be added.
We normally dispatch all orders within 1-2 working days.
Orders within Europe have a normal delivery time of 2-5 days. Note that this is an estimate and that deviations and delays may occur.

Priority mail and Courier service
Your order will be sent with Priority mail or DHL depending on size of the order. 
Depending on your location, the package can be delivered with a DHL partner like Bring (in Norway and Denmark), Posti (in Finland and Baltic countries) or another third party.

Uncollected packages
For uncollected packages that are returned to us, we reserve the right to charge the buyer the costs for return shipping plus a handling fee of 25 euro. 
If you regret a purchase it is better to collect the package and then return it to us, see information below. 

Outside of EU
Extra charges such as customs duties, taxes and import fees when ordering from outside the EU, will be paid by you, the customer, upon deliver. Please contact your local authorities for information about local tariffs. If you for any reason want to return an item, we will not refund customs duties or taxes that you paid on delivery.

Damaged package
If the package is damaged on delivery, please immediately claim the damage at your collection site or with the driver. Please also take a picture of the damaged package and then contact us on info@summervilleorganic.com

Claim and faulty product
If there is something wrong with your product, please contact us asap on info@summervilleorganic.com. Include you order number and a picture of the product that shows the problem.

Return
You have 14 days right of return after you have received the order, without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Returning products
Products must be sent back in the original, unused condition including labels and original packaging. 
Note that we will refund the product  cost but not the cost for the return shipping.

Retur - step by step
1. Send an mail to info@summervilleorganic.com and state your order number and what product/-s you like to return.
Easiest is to make a reply on the order confirmation e-mail and just state which product/-s you like to return.

2. Pack the product so both product and original package it is protected during transport. Include the delivery note or a note with your name and order number.

3. Print the return label you have received from us by e-mail and put on the package. Make sure that it is well fastened to manage the transport.

4. Bring the package to the courier collection point, submit and save the receipt. 

5. When the return has reached us, normally within 1-2 weeks depending on your location, we will refund you for the product cost minus the actual return shipping cost. 

Alternative way for return
You can choose to send the product in return on your own account to the following address:
BabyNord AB
Att. Summerville return
Hantverksvaegen 6
764 93  Vaeddoe, Sweden
Please note that you, as customer, takes responsibility and pays for cost associated with the return of the goods, incl return shipping. The customer also holds the responsibility of the goods until it is returned.