Damaged package
If the package is damaged on delivery, please immediately claim the damage at your collection site or with the driver. Please also take a picture of the damaged package and then contact us on info@summervilleorganic.com

Claim and faulty product
If there is something wrong with your product, please contact us asap on info@summervilleorganic.com. Include you order number and a picture of the product that shows the problem.

Return
You have 14 days right of return after you have received the order, without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Returning products
Products must be sent back in the original, unused condition including labels and original packaging. 
Note that we will refund the product  cost but not the cost for the return shipping.

Retur - step by step
1. Send an mail to info@summervilleorganic.com and state your order number and what product/-s you like to return.
Easiest is to make a reply on the order confirmation e-mail and just state which product/-s you like to return.

2. Pack the product so both product and original package it is protected during transport. Include the delivery note or a note with your name and order number.

3. Print the return label you have received from us by e-mail and put on the package. Make sure that it is well fastened to manage the transport.

4. Bring the package to the courier collection point, submit and save the receipt. 

5. When the return has reached us, normally within 1-2 weeks depending on your location, we will refund you for the product cost minus the actual return shipping cost. 

Alternative way for return
You can choose to send the product in return on your own account to the following address:
BabyNord AB
Att. Summerville return
Hantverksvaegen 6
764 93  Vaeddoe, Sweden
Please note that you, as customer, takes responsibility and pays for cost associated with the return of the goods, incl return shipping. The customer also holds the responsibility of the goods until it is returned.